Certica Global (CGEX)

At Certica Global, we’ll help you build your very own global team, house them in one of the best offices in Manila, plus give you the certainty and peace of mind you deserve by providing legal separation and freeing you from the headaches of administrative responsibilities.

The goal of every business is to grow. However, for some Australian companies, this can be financially and logistically burdensome, and sometimes nearly impossible to accomplish domestically.

At Certica Global, we’ll help you gain access to bigger pool of talented individuals outside of Australia. Through our vast network, experts in various fields such as accounting, telemarketing, marketing, graphic design and web development are now within your reach. We’ll assist you in recruitment, onboarding and other administrative needs. Backed by over 14 years of industrial relations expertise in workforce management, we’ll provide you with the certainty and peace of mind so you can focus on what you do best – training, motivating and integrating your expanded team into your company.

We also know the importance of unfailing technology in the success of global expansion. With this in mind, we spared no expense in providing the best facilities to ensure the continuous productivity of your global team. We’re on a redundant fiber optic Internet connection, which means high-speed, uninterrupted connectivity. Our office building is also equipped with a backup generator, promising power no matter what. We invested in top of the line equipment and international subscriptions such as Google Business Apps and Cloud Store to ensure fast, reliable and unyielding work process.

We believe in talent retention. We don’t just want you have the best talents; we want you to be able to keep them for the long haul. So we made sure that the work environment is conducive to the overall well being of each and every staff. We pride ourselves in having one of the best offices in the metro – modern and stylish office design and furniture pieces that inspire people, not just to be productive, but to be creative as well. We also provide excellent benefit packages such as above average compensation and meal subsidies that attract talents from various fields to build a career here at CGEX.

At Certica Global, we aspire for the best. To do this, we demand the best – from our entry-level staff up to our top most clients. We see this as a partnership. We grow as you grow. Your success is our success. This is how we make you Expansion Ready.

 

Outsourcing versus Global Expansion

In a BPO (Business Process Outsourcing), you turn over the reigns of your business to a third party provider, wherein they will run set structures to achieve results. This is not the ideal setting for growing companies that are more versatile in their business structures. With Global Expansion, you have the opportunity to build your own team, train them using your own process, and incorporate them in our own unique culture. It’s like having a branch office, just in a different part of the globe. Our promise is to help you every step of the way and provide you with the certainty and all the necessary tools to be successful.

 

Our History

After joining a business tour in the Philippines two years ago, Certica Global CEO, David Marriner, decided to build his own team in Manila. The goal was to increase customer satisfaction through improvements in client servicing, rather than merely reducing cost.

The global team started with 6 members performing the roles of Data Entry and Customer inbound and outbound calls to assist different clients and contractors that the Certica business was catering to. The impact of the extended staff was immediate, with a lot great feedback from satisfied clients coming almost right off the bat. This opportunity would have been too difficult to pull off in Australia for a “growing” business back then.

Today, our global team has grown to over 35 talented individuals. We’ve also added Accounting, Human Resources and Marketing into our fold of expertise. Under the Marketing department are a very talented creative and web development team, which consist of former advertising professionals. This is just the beginning. We’re looking to grow even more. As a testament to this, we’ve built our very own office space (which we consider as one of the best looking offices in Manila) that we now offer to other businesses looking to build their own global team and enjoy the success that we’ve been experiencing.